Other terms
ISO Certification
BFC Group believes that "BUSINESS SUCCESS" depends on our ability and capability to consistently deal with ever-changing business environment. To satisfy customer preferences, we have accomplished several management system; 5S, QCC KAIZEN and international quality standards; ISO9001:2008,ISO14001/2004 and ISO/TS-16949. All of this activities are to ensure the best quality products, safety-reliable production process, today's customers. We are very proud of this and we commit to continuously maintain and improve all functions of our business. Being your most reliable and trustworthy business partner is what we are proud and honorable to be, which is the path "To Be World Class Supplie"
Downloads
Human
1. Information We Collect
We collect personal information such as your name, email address, shipping address, and payment details when you create an account or place an order. We also collect non-personal information such as browser type, IP address, and device information.
2. How We Use Your Information
We use your information to process orders, communicate with you about your purchases, and improve our products and services. We may also use your information to send promotional emails, but you can opt out of these communications at any time.
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors and shipping companies. These parties are bound by confidentiality agreements.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Environmental Commitment
1. Return Eligibility
You may return new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging with all accessories and documentation. Custom orders and clearance items are non-returnable.
2. Return Process
To initiate a return, please contact our customer service team to obtain a Return Authorization Number (RAN). Returns without an RAN will not be accepted. Please include your order number and reason for return in your request.
3. Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We may request photos of the damage for verification. Replacement items will be shipped at our expense, or we will issue a full refund including shipping charges.
CSR
1. Shipping Options
We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. Shipping times may vary depending on your location and product availability.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order, shipping method, and delivery address. You can view the exact shipping cost during checkout before completing your purchase. Orders over 5,000 THB qualify for free standard shipping.
3. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package's status and estimated delivery date through our website or the carrier's tracking system.
4. International Shipping
We ship to selected international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Delivery times for international orders typically range from 7-21 business days.
ISO 45001
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Energy Management System
1. Energy Policy
Our energy management system focuses on optimizing energy consumption across all operations. We have established clear energy objectives and targets that align with our sustainability goals and commitment to reducing our environmental footprint.
2. Energy Efficiency Measures
We implement various energy-saving technologies and practices throughout our production processes and facilities. This includes efficient lighting systems, optimized machinery operation, heat recovery systems, and regular maintenance programs to ensure peak efficiency.
3. Monitoring and Measurement
We continuously monitor energy consumption using advanced metering systems and analytics tools. Regular energy audits help us identify areas for improvement and track progress toward our energy reduction goals.
4. Renewable Energy Integration
As part of our long-term energy strategy, we are gradually incorporating renewable energy sources into our operations. This transition supports our goal of reducing reliance on fossil fuels and minimizing our carbon emissions.